Cancellation & Refund Policy
Guidelines for recharge, wallet credits and chargeable digital services.
1. Recharge Payments
Once payment is verified and wallet credits are added, cancellation may be restricted because digital credits are immediately available. Requests are assessed according to transaction status and applicable law.
2. Failed or Unverified Payment
If payment fails, is cancelled or cannot be verified, wallet credits should not be added. If money was debited, the payment provider's settlement/refund process may apply.
3. Duplicate Payment
For accidental duplicate payments, contact support with order IDs and payment references so the transactions can be verified.
4. Service Failure
If a chargeable service is debited but fails due to a verified platform-side error, the applicable service credit may be restored after verification.
5. Request Help
Send order/reference ID, date, amount and issue through Support or Contact Us. Never send passwords, OTPs or payment PINs.
6. Processing
Refunds, reversals or credit adjustments are subject to transaction verification, provider rules and applicable legal requirements.